Privacy Policy

Privacy Policy

Last updated: August 4, 2025

This Privacy Policy describes how Chill Stitch ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.chill-stitch.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

By using our Site, you agree to the terms of this Privacy Policy. Please read it carefully to understand how we handle your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with an updated "Last Updated" date. Please review this page regularly for updates.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources depending on how you interact with our Site. The data we collect helps us process orders, provide customer support, and improve your overall experience.

Information We Collect Directly from You

When you use our Services, we may collect the following personal information directly from you:

  • Contact details: Name, address, phone number, and email address.
  • Order details: Billing and shipping address, payment confirmation, and contact details for order fulfillment.
  • Account information: Username, password, and security details (if you create an account).
  • Shopping data: Products viewed, items added to your cart or wishlist, product reviews, and loyalty records.
  • Customer support: Any messages, emails, or inquiries you send us.

Some services may not function properly if you choose not to provide certain personal details.

Information We Collect Automatically

When you visit our Site, we automatically collect certain information ("Usage Data") using cookies, pixels, and similar technologies. This may include:

  • Device and browser type
  • IP address and general location
  • Pages visited, time spent, and site navigation patterns

This information helps us understand how visitors use our Site and improve performance.

Information We Receive from Third Parties

We may receive your information from trusted third-party partners such as:

  • Shopify – our e-commerce platform provider, which processes data necessary for order management.
  • Payment processors – who handle your payments securely (e.g., Stripe, PayPal, or other gateways).
  • Shipping partners – who need your contact and address details to deliver orders.

How We Use Your Personal Information

  • To fulfill orders: Process payments, manage shipments, handle returns, and send order confirmations.
  • To improve our services: Analyze data to enhance the website experience and customer satisfaction.
  • To communicate: Send transactional emails and respond to your inquiries.
  • To prevent fraud and ensure security: Detect and protect against unauthorized or suspicious activities.
  • Marketing (with consent): Send promotional offers or newsletters when you opt in.

Cookies

We use cookies and similar technologies to provide, improve, and personalize your shopping experience. For details about Shopify’s cookie usage, visit Shopify Cookies Policy.

You can disable cookies in your browser settings, but some features of our Site may not function properly without them.

How We Share Your Personal Information

We may share your personal data with:

  • Service providers such as payment processors, logistics companies, and customer support platforms.
  • Marketing and advertising partners (with your consent).
  • Law enforcement or legal authorities when required by law.

We do not sell your personal information. We only share data to provide our Services and fulfill our legal obligations.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under 16 years old. We do not knowingly collect or store personal information from minors. If you believe a child has provided personal data to us, please contact us immediately to remove it.

Data Security and Retention

We implement reasonable security measures to protect your data. However, no system is completely secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing the information we hold about you
  • Requesting corrections or deletions
  • Opting out of marketing communications
  • Withdrawing consent for certain uses of your data

To exercise these rights, please contact us using the details below. We will verify your identity before processing requests as required by law.

International Transfers

Your data may be transferred and processed outside your country of residence, including in regions where data protection laws may differ. We take appropriate measures to protect such data in compliance with applicable laws.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at:

Chill Stitch Customer Service
Email: info@chill-stitch.com

For all data protection matters, Chill Stitch acts as the data controller for personal information collected through this Site.